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Privacy Policy — Vertex Appliance Repair

Privacy Policy

Vertex Appliance Repair  |  Last updated: April 27, 2026

Vertex Appliance Repair (“we,” “us,” or “our”) is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard information when you use our services, visit our website, or communicate with us.

1. Information We Collect

We may collect the following types of information:

  • Contact information: Name, phone number, email address, and service address
  • Service information: Appliance details, service history, work order records, and invoices
  • Payment information: Payment method type and transaction records (card details are processed securely by Stripe and never stored by us)
  • Communications: SMS messages, emails, and notes related to your service appointments
  • Property information: Service address and any relevant property access details you provide

2. How We Use Your Information

We use the information we collect to:

  • Schedule, confirm, and complete appliance repair services
  • Send appointment reminders, confirmations, and service updates via SMS and email
  • Process payments securely
  • Communicate with you regarding your service requests
  • Maintain records of services performed for warranty and follow-up purposes
  • Improve the quality of our services

3. SMS Communications

If you have opted in to receive SMS messages from Vertex Appliance Repair, we will send you appointment-related text messages including confirmations, reminders, and service updates. Message frequency varies based on service activity.

You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at (385) 270-7975.

Message and data rates may apply. Carrier terms apply.

4. Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may share your information only in the following limited circumstances:

  • Service providers: We use trusted third-party services to operate our business, including Stripe (payment processing), Twilio (SMS delivery), and Google (calendar, email, and data storage). These providers are contractually bound to protect your information and may only use it to provide services on our behalf.
  • Legal requirements: We may disclose information when required by law or to protect the rights, property, or safety of Vertex Appliance Repair, our customers, or others.
  • Property management: If your service was arranged through a property manager or landlord, we may share relevant service details (such as completion status and invoice) with that property manager as necessary to fulfill the service.

5. Data Security

We implement industry-standard security measures to protect your information. Payment card data is processed exclusively through Stripe, a PCI-compliant payment processor, and is never stored on our systems. Our customer records are stored in a secure, access-controlled database.

6. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Service records are typically retained for a minimum of three years for warranty and business purposes.

7. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Opt out of SMS communications at any time by replying STOP
  • Request deletion of your information, subject to legal retention requirements

8. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on our website with a revised effective date.

10. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

© 2026 Vertex Appliance Repair. All rights reserved.